SHIPPING POLICY
Canvases and posters are usually shipped from my partners' warehouses within 2-3 business days. The delivery time depends on the chosen shipping method.
UV active Tapestries, pillows, curtains and blankets I personally pack and send from Poland within 3-7 business days after the order is placed. The delivery time depends on the chosen shipping method.
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Should you wish to return the artwork, you can contact me at yana@artformind.com. If your return is accepted, you have to find a shipping company as well as pay for the return shipping on your own and send it to the address that I will provide you via email after your return request
Once we have received the product and it is all good I will make the refund and you will receive a full refund for the product - but minus the delivery charge.
Items sent back to us without first requesting a return will not be accepted. You can always contact me for any return questions at yana@artformind.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
PAYMENT METHOD
I am accepting credit/debit cards and paypal payments